FAQ
General
Is Roots & Culture legit?
Yes, since 2018 we’ve been leading the pack by producing the safest, cleanest and most curated CBD infused skincare on the market. While we aren’t certified organic, we never use any sprays of any kind--no nutrients, pesticides, herbicides or anything else whatsoever.
All of our products are third party lab tested for potency, terpenes, pesticides, solvents, heavy metals and mold.
We prioritize sustainability--using only compostable or recycled materials for packaging--so you can trust your carbon footprint is being limited as much as possible.
Check out the product reviews on our website. Or check out our proven track record on Instagram.
Shipping
Can I get free shipping?
Yes, all online orders over $50 USD will be shipped for free! Other orders will incur a $7.50 USD shipping charge. Wholesale orders are subject to additional shipping fees.
How long will it take for my order to arrive?
We process all orders placed before 4:00pm EST on the same day, and ship within 24 hours of processing. Most orders will arrive within 2-5 of shipping.
What shipping carrier will be used for my order?
We use UPS or USPS Priority Mail (2-5 days) for all orders.
Where can Roots & Culture ship online orders?
We can ship to all 50 states.
Does Roots & Culture ship internationally?
No. Due to the lack of a reliably legal shipping path we cannot offer international shipping at this time. We look forward to changing this policy as soon as possible.
Payments
How can I use coupon or discount codes?
Once items are added to the cart, you will see an option to+ Add a coupon codebelow theTotalorOrder Total.
What will show up on my bank or credit card billing statement?
SQ* ROOTS & CULTURE LLC
Do you take credit and debit cards?
Yes, we accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo. This includes prepaid cards.
Do you accept Apple Pay or Google Pay?
Not at this time.
Do you take payment over the phone?
Not at this time.
Do you accept checks or money orders?
No.
Do you accept Venmo, Cash App, or similar?
No.
Do you accept bank transfers?
Yes, but for qualified wholesale customers only. To request qualified wholesale status please email wholesale@rootsva.com.
What is the return policy?
Please see our Shipping & Returns policy for details.
Product Info
Where can I find the lab tests for each product?
Please scan the QR code on your product or see current lab test results for all products.
What is the shelf life of Roots & Culture products?
If stored properly nearly all of our products have at least an 18 month shelf life.
Where can I see the ingredient list for each product?
You can find all ingredients and other detailed product information on each product page.
Do Roots & Culture products contain THC?
All of our products contain less than 0.3% delta-9-THC.
What is CBD isolate?
This extract is created using full spectrum hemp extract. Using heat and pressure (no solvents) this full spectrum extract can be separated into its many parts. One of these parts is the molecule we call CBD. When isolated using this process, the resulting pure CBD is a solid white powder much like sugar.
What is Full Spectrum hemp extract and how is it made?
Our Full Spectrum hemp extract is made using safe carbon dioxide, and some heat and pressure to separate the plant waxes from the hemp extract. This clean, simple process is completed by our licensed hemp processing partner in Elkton, Virginia.
Science
What is CBD?
Cannabidiol (CBD) is a cannabis compound that is 1 of more than 100 cannabinoids produced by Cannabis sativa and other plants. Research has shown that CBD interacts with endocannabinoid receptors in our body and could therefore be involved in many processes.
What is CBG?
Cannabigerol (CBG) is another cannabis compound that is 1 of more than 100 cannabinoids produced by Cannabis sativa and other plants. Interestingly most cannabis or hemp plants produce CBG in the form of a transient precursor to CBD and THC. In some plants, however, the biosynthesis stops at CBG. Research on CBG has shown that this molecule can interact with the same endocannabinoid receptors as CBD, and could therefore be involved in many processes.
What are terpenes? Are they important?
Terpenes are equally if not more important than cannabinoids. Terpenes alone have an array of potent effects and benefits. New research also suggests terpenes play a major role in determining how a cannabis product effects your mood and energy, resulting in the common classifications of indica, sativa, or hybrid.
Business
How can I apply to join the Roots & Culture team?
We do not currently have any open job postings. If you’d like to be considered for opportunities as they become available, please send your resume to hr@rootsva.com.
How do I buy wholesale Roots & Culture products?
For the fastest response, please fill out our Contact Form. You can also send an email to wholesale@rootsva.com and we'll be in touch with you as soon as possible.
Legal
Concerning liability and indemnification:
By purchasing any product on this website you agree to indemnify, defend and hold Roots & Culture and its agents, managers, officers, directors and employees harmless from and against any and all liabilities, losses, damages, and expenses, including attorneys’ fees (collectively, “Claims”) arising from or growing out of any acts or omissions you commit, including but not limited to, violation of any applicable law, regulation, or order.
For more information please see our Terms.